We have a policy of Return/Replacement within 2 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
Guidelines for Returns & Replacement:
– Product is damaged/defective.
– Differed from the description on the website.
– Wrong item delivered/Wrong Size/Wrong Quantity.
– In case of returning the product, customer needs to inform us within 2 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
– If the product is delivered defective or damaged, in that case customer needs to inform us through Email – firstname.lastname@example.org/ email@example.com within 48 hours from the time of delivery. In case of damages, photographs will be required by us to process the returns from our end.
– Products should be unused.
– All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
– Invoice should be submitted along with returned unit.
Steps to follow to Return a Product
1) Customer needs to inform us through call/email within 2 days of receiving the order.
2) Product should be unused.
3) Invoice should be available.
4) We will raise a request for reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
5) Customer needs to pack the product with Brand packing & paste the invoice on it.
6) Customer will hand over the product to our return delivery agent
7) Once the pick-up is done, product will be sent to us by the delivery partner.
8) After receiving the product, quality check will be done over the product by our team which takes 2 days’ time.
9) If product is found damage/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.
11) In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
12) If the correct unit sent to you is as per the order given, we will not entertain any return requests.
Once the order gets cancelled, amount will be refunded to the customer via NEFT or RTGS. For this, customer will have to share his or her NEFT details. Customer can mail the same to firstname.lastname@example.org
After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.
Refund for cancellation without cause
If you order a machine and then cancel after the machine has been shipped then you are liable to pay the shipping charges which will amount to 8% of the machine value.